Shipping policy

At DR.IRIS, we are committed to delivering your advanced light therapy devices quickly and safely. Currently, we only ship within the United States (excluding Alaska, Hawaii, Puerto Rico, and other U.S. territories). If you are located in these areas and wish to place an order, please contact our support team for a custom shipping quote.

Shipping Rates & Delivery Estimates

We offer reliable shipping options for our U.S. customers. All orders are processed and shipped from our U.S. warehouse.

Shipping Method Estimated Delivery Time Cost
Express Shipping 2-3 Business Days Free

Order Processing Time

Please allow 1-3 business days for order processing and shipping. Orders placed on weekends or holidays will be processed on the next business day. Once your order has been shipped, you will receive a shipment notification email with a tracking number.

Tracking Your Order

You can track your package directly using the tracking link provided in your shipping confirmation email. Please note that tracking information may take up to 48 hours to update after the label is created. If your tracking number is not updating or working, please contact us and we will assist you.

Notice & Policies

1. Force Majeure Exemption:
DR.IRIS shall not be held liable for logistics delays caused by force majeure events, including but not limited to natural disasters (e.g., earthquakes, typhoons), pandemic control measures, strikes, or severe weather conditions.

2. Risk and Loss:
All goods purchased from us are subject to transportation contracts. This means the risk of loss and ownership of such goods transfers to the customer upon our delivery to the carrier. If your package is lost in transit, please contact us immediately so we can file a claim with the carrier.

3. After-Sales Claims Process:

  • Time Limits:
    - Loss/Non-Delivery: A report must be submitted within 7 calendar days after the package is marked as "Delivered."
    - Incorrect Shipment/Damage: Must include clear photographic evidence with the shipping label within 48 hours of receipt.
  • Handling Rules:
    All delivery issues must be reported via our customer service email: support@driris.hk
    .
    DR.IRIS reserves the right to:
    • Request supplementary proof (e.g., unboxing videos).
    • Deny replacements/refunds based on individual case assessments.
    • Prohibit secondary returns for free replacement items.

4. Other Important Notes:

  • Address Accuracy: Customers will need to cover the cost of reshipping if the address provided is incorrect.
  • Customs Duties/Taxes: Since we ship domestically within the U.S., there are no customs duties or import taxes for our U.S. customers.

Friendly Reminder

To safeguard your rights, we recommend:

  • Tracking Logistics: Regularly check logistics status updates provided by the carrier.
  • Contact Us: If you have any questions about your order, please reach out to our support team at support@driris.hk